About this policy

This privacy policy sets out how Wychwood Moon uses and protects any information that you give us when you use this website.

Wychwood Moon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from October 2020.


What we collect

We may collect the following information:

  • Name

  • Date of Birth

  • Contact information including email addresses

  • Demographic information, such as postcode, preferences and interests

How do we use your Personal Data?

We may process your personal data for the following purposes, depending on how you interact with us.

1. To complete the delivery of our products.

Without your personal data, we would not be able to deliver our products to you.

2. To respond to your queries and complaints.
Without your personal data, we would not be able to effectively respond and handle queries or complaints. We may keep a record of our correspondence to demonstrate how we communicated with you throughout. We will do this on the basis of our legitimate interests and our legal obligations.

3. To develop new and improved products and services, including conducting market research and product analysis
For this purpose, we will use cookies to personalise your current and next visits to our websites and to measure volumes and patterns of website usage. Full information can be found in our Cookie Policy. This includes information on how to adjust your browser settings to accept or reject cookies. Please note that our website relies significantly on the correct execution of cookies and therefore reducing their effectiveness may cause operational incompatibilities and ability to execute the project platform correctly or completely. We will do this on the basis of our legitimate interests.

Who do we share your personal data with?

We do not share your data, your information is completely confidential.


Other third parties
Please note our websites contains links to and from the websites of social media platforms. If you follow a link to any of these websites, it is likely that these websites have their own privacy policies and you should be aware that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.


How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for the purpose for which it was collected and in accordance with our legal and regulatory obligations. Our retention period for your personal data will come to an end seven years after the end of your relationship with us.


How do we protect your data?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.